To champion on behalf of the business the design, development, implementation and ongoing use of all IT Service Control Processes across the whole IT Organisation in order to minimise the impact of major incidents and improve service quality to the highest levels expected by the IT senior management team, business community and shareholder. To deliver a strong ?Service Quality Culture' throughout the IT organisation through leading by example and developing staff in all areas of IT in both the technical aspects of Service Control processes (e.g. ITIL) together with the behavioural mindset required to deliver IT services obtaining the correct balance of quality and cost. What You'll Be Doing Design, maintain and continually improve all Service Control Processes to enable the IT Organisation to provide fit for purpose, high quality IT services across the TUI Travel UK estate both now and in the future using best practice standards such as ITIL. ...
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