IT Service Delivery Analyst job - Coyle Personnel - Central London / West End, London

Company Name Coyle Personnel jobs
Position Type Contract
Job Location Central London / West End, London
Salary Attractive
Job Posted July 17, 2017

IT Service Delivery Analyst  

IT Service Delivery Analyst Purpose of the Job To ensure effective first, second and third line support delivery to users via the service desk and underlying resolution groups both internal and through service providers. Undertake service delivery tasks and activities relating to IT service operation, in particular the IT Service Desk function and Incident Management, VIP service, Service Request Management, Problem Management and Event Management processes. The work profile across IT service operation will vary over time according to business demands, challenges and priorities and the role holder is expected to demonstrate flexibility in this regard. Principal Accountabilities Ensure that service operation policies, processes, procedures, work instructions, and related outputs and technical documentation etc. comply with applicable documentation, configuration and change management standards are stored within the appropriate IT repositories, and that access levels for IT staff are appropriately assigned and maintained. Ensure adherence to all IT policies, procedures, processes ...

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