... with management information, review and design * Shared service centre design and implementation * Financial process & ...
Save JobBackground In the UK, AXA occupies market leading positions in three of its main markets. These are life insurance, health insurance and general insurance. We are the second largest company in the Life and Health insurance (stock) market and the sixth largest company in Europe (Fortune Global 500 2007). We are ...
Save Job... are seen for face to face counselling within service level agreements. The role • Take calls from ... using autoroute to match client needs and within service level agreement • Alert and brief affiliates counsellors with case details and record on database • Advise affiliate of who will manage the case ...
Save JobBackground To drive performance within the direct customer management sales team by setting and being responsible ... requirements and in conjunction with sales coach and t&q. The role Operational: 1. Ensure all inbound calls ... retention and expansion opportunities. 5. React to any customer complaints, questions and queries surrounding product and policies where the customer wishes to speak to a more senior member ...
Save Job... investments and retirement planning In response to your customer needs you are required to show flexibility in ... to inform sales planning. Taking accountability for resolving customer service issues in order to maintain the overall quality ...
Save Job... existing business. You will do this by re-establishing customer confidence, and preventing Customers from lapsing their policies by reselling and matching AXA PPP healthcare's benefits and policies to their needs. The role This position is a telephone sales role. You will receive calls from customers wishing to cancel their PMI ...
Save JobBackground Due to growth within our corporate sales dvision ...
Save Job... their needs and to deliver effective and efficient service solutions and improvements. Deliver compliant Financial Promotions to key customers in line agreed plans and when the need arises ensuring that customers and project stakeholders are kept informed of progress. Support new or developing team members in the induction and accreditation ...
Save JobBackground To lead and drive the customer journey and experience for customers, ensuring communications to ... improve the experience at key stages in the customer journey. · Lead, develop and maintain maps of the customer journey, and develop metrics in association with other ... in the Traditional SBU to objectively measure the customer experience and efficiency of customer facing communication processes. ...
Save Job... their needs and to deliver effective and efficient service solutions and improvements. Deliver compliant Financial Promotions to key customers in line agreed plans and when the need arises ensuring that customers and project stakeholders are kept informed of progress. Support new or developing team members in the induction and accreditation ...
Save JobBackground To provide customer, channel and market information support to the Customer Value Management teams through the analysis, interpretation and ... erosion reporting and maturities dashboards · To provide customer/channel/market analysis in response to specific requests from the Customer Value Management Team, · To provide support to ... communicate new analysis results. · To participate in Customer Value Management Teams discussions and contribute through the ...
Save Job... Assignee terminations Restructuring ; Outsourcing and offshoring, Shared service centres, Redundancy exercises The team covers both contentious ... relationships Managing personal case work Developing network and service offerings with PwC Legal and the HRS and other PwC business lines Involvement with tribunal work as appropriate Requirements Proven experience and knowledge of ...
Save Job... of functionality. Desirable Management of: Business case management Service level agreements Requirements management Managing people through change Performance management Configuration management Procurement management Contract management Health, safety and environment Complying with regulatory requirements Experience of dealing with the ESA and major prime contractors. Ability to comprehend and address ...
Save Job View on the MapBackground ...
Save Job... be efficient in the way you deliver your service. That is why we are after you. We are currently recruiting for a number of a customer services advisers to work in our office based in the AXA Centre, (by Bristol Parkway). The role When a call comes in to AXA ...
Save Job... and strategy. Optimise operational performance and achievement of service levels through effective capacity planning, resource deployment and ... relevant products, systems and processes and procedures Ensure Customer Fairness ethos is embedded and acted upon throughout ... met. Negotiate, agree and implement internal and external Service Level Agreements in order to deliver excellent customer ...
Save Job... pensions business and provide a high level of customer service. Job Description Customer Care Competent delivery of frontline care/service, incorporating effective and courteous handling of all customer communications. - Manage customer expectations and fulfil any promises made to customers. -Identify and recommend ways in which to improve customer service. - Ensure all handoffs of a customer ...
Save Job... other employees in the team to ensure agreed service standards are achieved consistently. The role To vet new business applications, liaising with IFS's to request outstanding information and provide updates on cases as required. ...
Save JobDescription : HR Business Partner 12 month fixed term contract Within the framework of the Company's strategy, the job holder provides an operational Human Resources management service to the business division and the Central Functions in ...
Save Job View on the Map... Environment and Implementation Managers currently provide a support service to IT projects running from each of the main AXA UK sites. We are seeking to expand the pool of permanent staff acting in these roles to: Plan and manage the delivery of test environments for UK-IT projects & programmes in ...
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