... Facilities Help Desk Agent. This is a great
opportunity to work for a top caliber UK FTSE 250 company. The main tasks include... Handling of all telephone calls and emails in a polite and professional manner. Ensuring all relevant information is requested from the caller and all information logged accurately. Logging in and distribution of reactive works All calls to be dealt with in line with client guidelines/procedures. To ensure, for the Helpdesk, that all calls are logged comprehensively on the system. To carry out specific additional projects or tasks, including confirmation emails and quality checks as allocated by the help desk Supervisor. Complete general admin duties including filing and invoicing. The successful applicant will be able to demonstrate working within a team and on own initiative. Experience... Must have experience working in the Facilities Maintenance industry Must have Background in working on Help Desks / Administration Knowledge of Maximo ...
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