To manage the relationship between Carphone Warehouse (Retail and Distribution) and it's third party Debt Collection Agencies (DCA). To manage all aspects of the DCA process to ensure it is robust and fit for purpose.To effectively manage the Aged Debt Ledger from 60 days plus to write off. Requirements Essential: A detailed knowledge of consumer debt collection concepts, processes and systemsAn experienced manager within the Collections and Telecoms sectorDemonstrate history of delivering process improvement to enhance performanceAbility to logically manage the placement/recovery of debt with DCA's Excellent communication skillsAbility to manage and motivate team Excellent time management and an ability to work under pressure and to deadlines Desirable: Previous experience of working with Debt Collection Agencies in consumer credit environment.Experience of using Access databases Responsibilities To ensure DCA performance is monitored, is effective and maximised To ensure all DCA placement happens in a timely and effective manner To ensure all DCA ...
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