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Vacancy Return to search results Customer Services Assistant / ... (English & French & German) PURPOSE OF THE
JOB: * First Line Support Engineers are the first point of contact for customers requiring technical telephone support. They must therefore ensure that customers have the correct expectations and that a case is monitored and progressed throughout its lifecycle, in accordance with the departmental procedures. * First Line Support Engineers offer a prompt and professional call handling service to customers and support the Second Line Support Engineers working on problem resolution. KEY RESPONSIBILITIES: * Offer a prompt, professional and pro-active call management service to customers in English and German (and/or French). * Ensure that 80% of telephone calls are answered within 20 seconds. * Ensure that e-mails arriving in the Customer Support email account are processed within 30 minutes. ...
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