Bilingual Customer Care Advisor Bilingual Care-Line Representative (Maternity Cover - 6 - 12 months) Reference: 205559 The Company: Our client is a leading company in the medical sector and ONE of the world's largest consumer brands companies. They are currently recruiting for a fluent speaker of German, French or Spanish to work in their Bedfordshire office. PLEASE NOTE: This is position is to cover a maternity period, and will requiring work between the hours of 6.55am and 15.05pm Monday - Friday. The Role: The role will involve developing excellent product knowledge through learning materials -provided and sharing this with the team Responding and managing live calls, carefully recording all information gathered Conducting market research as required Actively listening to clients during calls to understand and troubleshoot queries effectively Meeting individual call response targets and managing calls according to service level agreements Translating letters and other documentation as and when necessary Covering ...
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