... be to support banking customers from around the
world on the client's renowned banking software systems -The ... pressure situations effectively and professionally, including system outages,
bank and traders down, etc -Successfully managing customer satisfaction and going the extra mile. -Learning and developing knowledge relating to trading systems to provide a seamless and quality service -Responsible for troubleshooting and resolving customer, staff and vendor issues. -Taking ownership of the end to end resolution of customer problems -Responsible for the logging registration of all enquires -Escalating high priority issues internally -Responsible for the execution of scheduled administrative tasks This is an ideal opportunity for a candidate with existing knowledge of the banking sector with a flair for high level client management. Candidate Profile: -Candidates must be fluent in English to mother tongue level or equivalent, with full business level fluency in JAPANESE and ENGLISH -Educated to at least degree level or equivalent ...
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