... With customers in the retail, hospitality, transport and
tourism markets, their smart card systems and services support over 8.1 million people around the world. An opportunity has arisen for a 2nd Line Support Engineer to join their team. Whether you're an experienced IT support professional, or you're looking to progress within the IT sector - this role offers the chance to work with a successful team and develop your technical skills. Joining their dynamic Professional Service team, as a 2nd Line Support Engineer you will be responsible for ensuring performance delivery for all internal infrastructure and products. This role is predominantly office based, but may involve travel to client sites; therefore you must have a full driving licence. Your key duties will include: - managing all assigned incidents and requests, whilst delivering a very high quality of customer care - investigating and resolving incidents at 2nd line using your effective ...
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