... and working in conjunction with the GI Operations
Executive to develop Contact centre activity. The purpose of ... employee-focused delivery of Operational KPI's across a multi-site
Sales, Service and Claims contact centre operation. Will involve providing pan - site product and people strategy based on maximum efficiency within agreed costs and tolerances. Will lead resource planning activity, working with key stakeholders from Operations, Finance, Marketing, HR and other Support functions to ensure the profitability, efficiency and effectiveness of operational areas is delivered within agreed budget thresholds. The jobholder will also manage, motivate and develop direct reports to maximise the achievement of individuals and objectives and deputise for the Head of Operational Support as required for appropriate management forums and committees. There is a possibility in the future of multi site management. Candidates for the role must possess demonstrable in depth experience operating at a senior capacity in the following key business ...
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