... complaints through QA Discuss logged complaints with Quality
Manager or Product Line Managers and agree possible solutions. ... in a customer-focussed manner. - Formulate quotations for
project above 10k, special products or bundle prices for projects using the established format. - Build when required, ACOST sheets (margin analysis) to evaluate the discount required. - Log the enquiry in the sales database and maintain a clear record of the price agreed with the overseas customer. - Raise S.A.R.s for special products or projects according to the Export Office procedures. - If necessary, raise delivery enquires according to the Export Office procedures. - Follow-up on quotations within a defined time scale. Record the results. - Large Projects: Analyse complex technical specifications and advise the customer on suitable products fort he application. Provide costing and margin ...
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