Description : Service Delivery
Manager - Edinburgh - 1 year contract - Experienced Service delivery
manager with skills in People, Service &
Project management, Business, Operations and SLA`s is required to ... set. You will be an experienced Service delivery
manager with skills in Service Management,
Project Management, Business, Operations and People Management. You will have experience of working to strict SLA`s and working within a SDM framework like ITIL. For the role you will need experience of: * Continuous Business Performance Tracking * Technical Team Leadership * Client Relationship and Customer Satisfaction Management * Service delivery Measurement, Improvement and Reporting * Supplier Management and Performance Tracking and Improvement * Resource Planning and Scheduling and Crisis, issue and Risk management * ITIL qualification or ...
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