* QUALITY COACH TEAM MANAGER * NORTH ACTON,
LONDON * WILL INVOLVE TRAVEL TO THE NORTH WEST ... QUALITY COACH TEAM MANAGER * ACTON, NORTH WEST
LONDON (will involve travel to the north west) * 22K + 20% BONUS + BENEFITS * PERMANENT POSITION, 40 HOURS PER WEEK BETWEEN 8AM - 8PM ACROSS 7 DAYS * COMPANY INFORMATION - Large and successful telecommunications company with a strong reputation in the market * REQUIREMENTS - Previous experience in a team management or team leader position in a call centre environment - Experience of coaching and mentoring advisorsin an onbound and outbound customer focused support centre - Performance managment expertise - Previous hand-on experienceworking to KPIs and targets, and maintaining call quality - Excellent communication skills and time management ability - Strong listening skills and the abliity to help advisers to develop and progress * ROLE INFORMATION - The role will be responsible ...
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