... Support Engineer Location:Kent Duration:3-6 Months Rate:£14.00 Per Hour
Local Government organisation requires a 2nd Line Support Engineer to provide efficient and high quality customer service and to diagnose a range of Hardware and Software problems in accordance with set procedures. Main Duties and Responsibilities include: ·Resolve more complex hardware and software faults by providing detailed advice and guidance to all levels of customers within scope of own ability and areas of responsibility. ·Discuss with support colleagues, Incident, Problem and Duty managers any possible issues with regard to unresolved or problematic incidents. ·Maintain accurate call details of contacts made, work carried out and call progression.By adherence to escalation procedures, promptly allocates unresolved calls as appropriate to other teams in a courteous and informed manner.Ensures customers are informed of progress. ·Pro-actively keep customers informed on progress ...
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