... academy goals and KPI's. * Day to day
management of new FLA's during their academy tenure. * ... FLA's. * Initiate and manage regular meetings with
Management team to discuss performance and produce written reports ... issues and resolve through support, coaching and performance
management where appropriate to maintain team effectiveness. Analyse team MI to drive improvements in Academy and training, Identify training requirements and work with training experts to develop appropriate solutions e.g. Training Workshop/TNAs and Multiskilling. Signature: Qualifications Relevant Call Centre experience Experience of team or project leadership PC skills: Excel, PowerPoint, Access Presentation and Report Writing Effective communication and ...
View Job Details Save Job
