Everest Home Improvement's
Customer Relations Manager Location:Cuffley Salary: Competitive Salary + Large Company ... next three years, and is looking for a
Customer Relations Manager to help achieve its goals. The
Customer Relations Manager is responsible for the end-to-end management of the
customer complaints process. Ensure
customer complaints at all levels are dealt with and ... Ascertain root cause of complaints and drivers of
customer satisfaction and dissatisfaction; developing, implementing and supporting improvements ... *Develop the processes, polices and procedures to manage
customer complaints and service recovery; both within Head Office ... National Service Centres *Ascertain the root cause of
customer issues and provide insight for the business in ... the primary contact within Everest for all escalated
customer complaints relating to core products, conservatories, Sales, Alarms ... factories to achieve a solution appropriate to the
customer and the Company. *To manage liaison with PR ... support the management, reduction and root cause of
customer complaints *Providing professional administrative support to the Head ...
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