... in receiving and reacting to incidences from HP
call management system, emails from clients and requests from ... and timely manner. * Assist the Customer Services
Manager wherever possible in providing a service to Allied's customers and analysis of
call data. To liaise with the Customer Services department ... and result orientated. * Working knowledge of Service
Centre Technology. Experience Required: 24 x7 Operations (2years) Telephone Support (2 years) Helpdesk Environment (2 years) Customer Care (2 years) 3rd Party Management (2 years) SLA (2 years) Prince / ITIL Standards (2 years) ...
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